- Pivotal CRM
 - Provides CRM software solutions for financial services, healthcare, manufacturing, and real estate. - Accordant
- CRM services includes sales, marketing, and customer service.
- ACT! by Sage
- Easy-to-use, scalable, and customisable contact management and CMR solution from Sage Software.
- Activa Live Chat
- Provides real-time website help and customer support, site monitoring, and collaboration with two-way or multi-way browser-based chat.
- Adobe: RoboHelp 7
- Software that empowers technical communicators, help authors, and web developers to build, manage, and publish content for help systems and standalone knowledge bases.
- Aestiva LiveHelp
- Web-based sales and support product that allows customers to chat with support personnel.
- Aim Technology
- Offers software and services help optimise performance by measuring and analyzing information from sources throughout the enterprise.
- Akibia, Inc.
- Solutions provider for eCRM applications and supporting IT infrastructure.
- AlphaNova
- Develops and implements alphapartner, a web based software solution for collaborative and business network management.
- AlterNetix, Inc.
- Helps healthcare providers analyze claim denial causes and financial impact, track denial appeals, and prevent denials.
- ATG
- Provides platforms and applications for electronic commerce, relationship management, and portals.
- Blue Hare Software
- Customer service directory with text and maps for retail stores featuring in-store editing of products and all map elements.
- Brains CRM
- Develops software for customer relationship management, sales force automation, call centre, direct marketing, and more.
- Bright Blue Siebel CRM Software Solutions
- Bright Blue CRM Australia is a Sydney-based customer relationship management consulting company that offers innovative CRM software solutions to help manage your customers better.
- Broad Daylight
- Hosted customer support application.
- Callculate.com
- Offers programme that predicts contact centre behaviour and staffing requirements.
- Canbase
- Specialises in self-service technology, which helps users update information via email, voice mail, mobile, or online.
- Castle CRM
- Provider of customer relationship management solutions, helping organisations of all sizes optimise their valuable resources, people, processes, and technology.
- Chameleonware, Inc.
- Offers an application that supports help desks, call tracking issues, customer service problems, and more.
- Charter UK
- Provides customer intelligence software to improve customer loyalty, increase customer retention, and increase return on investment.
- Cicero Desktop Integration
- Cicero provides desktop integration solutions for contact centres and other organisations where knowledge workers must navigate multiple applications and processes.
- CITRIS
- Web-based ticket generation and tracking system, designed for flexible use in helpdesk, customer service, and lead-tracking applications.
- Coastal Technologies
- Develops software for technical support and customer service.
- CosmoCom
- Makes CosmoCall software, an application that integrates Internet and traditional computer call centre technology.
- CRM Software Outsourcing
- Offers software development services for customer relationship management, account management, e-commerce, and custom databases.
- CRMDownload.com
- Provides a directory of downloading links for CRM, help desk, customer service, asset management, and call centre software.
- CRMSolutionStore.com
- Consultant, trainer, and authorised reseller of ACT! contact management and CRM products.
- CRMTrak
- Easy-to-implement, simple-to-use online CRM application that tracks leads, sales opportunities, activities, and more.
- CustomerFirst
- Offers and integrated customer support and defect and bug tracking system.
- CustomerSoft
- Includes help desk options, graphical data analysis, information sharing company wide, management reporting and more.
- CustomFAQs
- Delivers web-based customer service tools and consulting services.
- Danet, Inc.
- Provides invoicing and customer care solutions, specialising in the telecommunications industry.
- DataHouse
- Offers CRM software for analyzing information on customers, suppliers, products, sales, and orders.
- e-Satisfy.com
- Offers customer research, satisfaction tracking systems, and consulting services.
- eAssist.com
- Solution service provider for electronic customer relationship management (eCRM).
- eConvergent, Inc.
- Providing companies with the information and tools needed to manage customer relationships via the Web, voice, email, video, and fax.
- Edify Corporation
- Provider of interactive service software giving customers and employees direct access to corporate information.
- Eftia OSS Solutions Inc.
- Develops and markets turnkey operations support systems for the telecommunications and health care industries.
- eGain Communications
- Provides integrated eService software including applications for email management, web collaboration and self-service, and enterprise-wide knowledge management.
- Elite CRM Software
- Offers reviews of popular CRM software for businesses and sales professionals, including lead management software, open source CRM, and hosted solutions.
- Equinox
- Features managed software for telesales, CRM, and help desks integrating online shopping, mail order, telephone sales, order fulfillment, stock control, warehousing, purchasing, CRM, marketing, accounting, and reporting.
- Firstwave Technologies
- Provider of Internet-based customer relationship management solutions. Products include the eCRM Suite and Takecontrol, a call-centre based client server application.
- FrontPhase Technologies
- Web-based CRM products with integrated call centre management, automated response generator, self assist, and knowledge base tools.
- FrontRange Solutions, Inc.
- Formerly GoldMine Software Corporation. Specialises in sales and marketing and service and support solutions.
- GaleForce Solutions Inc.
- Provider of CRM software for the financial services industry, including commercial and retail banks and credit unions as well as wealth management, investment banking, and capital markets firms.
- gem
- Offers software and staff to provide email and chat based customer service solutions.
- Genesys Customer Service Software
- Genesys provides CRM software solutions for the financial services, government, health care, insurance, retail, technology, and travel industries.
- Graham Technology
- Developer of CRM software. Offers training, consulting, and deployment services.
- Harte-Hanks Communications: Allink Agent
- Offers realtime, customer relation management software.
- Hey
- Provides live customer interaction via the Web.
- Hipbone, Inc.
- Offers a real-time collaboration service allowing two or more people to co-browse the Web.
- HumanFlash.com
- HumanFlash.com provides Compiere, Openbravo, and ADempiere Flash training, support, and outsourcing products.
- HydraNet CRM-gx
- Web-based CRM solution to instantly manage orders, email, inventory and invoicing, workflow, reporting and scheduling, customer support, and more.
- icommunicate.com
- Improves customer retention by automating call and email tracking, problem resolution, and the delivery of customer service through a Web browser.
- InstantService
- Provides call centres with online customer service solutions including live chat and email management for sales and support.
- Intelligent Results
- Customer relationship analytics solutions that provide accuracy in predictive modelling and scoring for collections, recovery, and attrition.
- Intertech
- Provides Windows NT based customer care and billing software for the telecommunications industry.
- Island Data
- Analytics software provider that helps clients turn web-based customer feedback into insights that can be acted upon in real-time.
- Kana Communications
- Develops integrated software for enterprise customer relationship management.
- Kanisa, Inc.
- Provides knowledge management applications.
- KnowTia Knowledge Management
- Providing customer service and knowledge management software, from small business to enterprise.
- Livefluence
- Offers real-time, online customer service and support for e-commerce services.
- Livehelper.com
- Offers a real time customer service tool for web sites that enables visitors to instantly receive live help and support.
- LivePerson
- Provides real-time customer service and online sales support via browser-based chat.
- Lynk Software, Inc.
- Offers Everest CRM software to enhance customer relations, tracking complaints, quality assurance issues, and corrective actions.
- Majestic Consulting Group
- Business software solutions and CRM consulting services including CRM training, CRM comparison, and SalesLogix software solutions.
- Maximizer Software
- Develops customer relationship management and contact management software.
- MayWeHelp.com
- Offers live customer contact solutions for website owners. Technology includes one-to-one text chat, browser push, streaming video, and VoIP.
- Merit
- Developers of CRM and performance management software including customer relationship management, SmartTrack, and Merit programmes from Australia.
- Microsoft Small Business Customer Relationship Management
- Customisable CRM solution to ensure efficient customer service and identify common support issues.
- Moss Software
- Offering customer relationship management solutions for growth-driven companies.
- Motive Software
- Offers solutions for support chain automation.
- Neotonic Software
- Provides a hosted, web-based email customer support solution for increasing agent efficiency, response times, and customer service quality. Aquired by Google in April, 2003.
- NetDIVE
- Provides software and services for Internet based communication, chat, messaging, eCRM, and community building.
- New Vision Consulting
- Full-service management and IT consulting company specialising in the implementation and integration of ERP and CRM packaged solutions from Oracle, Siebel, Microsoft, and other application vendors.
- NewChannel
- Enables sales reps to proactively contact prospects and engage in real-time consultations.
- NTR Global
- NTR offers customer support software, PC remote control software, and remote support tools.
- Oncontact Software
- Offers mid-market customer relationship management (CRM) software for sales force automation (SFA), marketing, call centre telemarketing, and customer service.
- Online Database Solutions
- Developers of Agent Intelligence, a web-based policy administration and client relationship management solution for the life insurance and financial services industries. Features back end management and administration tools, training calendar, complete reporting, collaboration tools, and more.
- PAR3 Communications
- Provides customer relationship management programmes for call centres.
- Parago, Inc
- Offering Internet based solutions designed to improve operational efficiencies and enhance customer relationships.
- Parature
- Offers customisable, web-based help desk software and support software products for customer relationship and service management.
- PCAONLINE.com
- Home of Prop Help desk software offering a total solutions customer service including IVR, Fax On Demand, Email On Demand.
- PeopleSoft Customer Relationship Management
- Delivers customer relationship management solutions.
- PHP Live! Support
- Offers a real time customer service solution with unlimited departments and PUSH pages.
- Preferred Patron
- Provides software and processing for gift cards and loyalty management, plus a full suite of CRM tools.
- Provide Support LLC.
- Offers live customer support chat with website monitoring, Windows and web operator clients, SSL, proactive chat, push pages, chat logs, and canned answers.
- qManage
- Allows user to create, prioritize, track, and share all types of issues, projects, and tasks within an existing ACT! database.
- Qualte
- Provides hosted customer service software systems.
- Quantisis Research, Inc.
- Customer Relationship Management and data warehouse services company serving banks in the Northeast. Specialises in providing outsourced operation of MCIF (Marketing Customer Information File) systems.
- Relenta CRM
- A simple Web 2.0 Email, contact manager, calendar software helps small businesses share workload and acquire, service, and keep clients.
- Right Now Technologies
- Develops software for interactive self-help customer service on the web.
- RTI Software
- Offers and integrated customer support and defect and bug tracking system.
- Sage CRM Solutions
- Offers wireless and Internet-based CRM systems that provides enterprise-wide access to vital customer, partner, and prospect information.
- SalesGuru.com
- On-demand CRM application exclusively for the small and medium-sized business. Includes unlimited sales leads with a searchable databases of U.S., Canadian, U.K., and Chinese companies.
- ServiceEngine
- Provides interactive sales and customer service software for business web sites.
- ServiceReps.com
- Provides interactive, real-time, multilingual customer service and support.
- Shelko Accounting and CRM Consulting
- Provider of customisation services for accounting and CRM software for small- and medium-sized businesses.
- SightMax Live Chat System
- Tool that allows website visitors to interact with sales and customer service personnel. SightMax enables businesses to provides live help and live support chats.
- Simera
- Offers customer relationship management software applications and knowledge management solutions for eHR with the eZ-net, eZ-Touch, and eZ-answer systems.
- SimpleTicket
- Open source trouble ticket system for small- and medium-sized businesses.
- Sixred
- Implements CRM, ERP, and e-commerce systems for growing businesses. Sixred specialise in NetSuite and Siebel professional services.
- Slp Infoware
- Predictive customer relationship management software provider.
- Sonoma Partners
- Chicago-based reseller of Microsoft CRM (Customer Relationship Management) software, including customisation and integration services.
- Step 9 Software Corporation
- Provides web-enabled, pre-integrated customer relationship management solutions and operational support systems for emerging communication service providers.
- Stream International, Inc. (1)
- StudioCRM
- Provides web-based CRM, SFA, and customer service solutions.
- Surado Smart Contact Manager
- Customer relationship management solutions that provide coordination between customer service, support, sales, marketing, and other functions that touch customers.
- Tactum Technologies
- Offers software for customer satisfaction and loyalty of prospects, clients, partners, and employees.
- TARP
- TARP (Technical Assistance Research Programmes) and the customer service software produced by Tarp Information Systems.
- Thresh CRM
- Designed specifically for small companies engaged in business-to-business commerce.
- Ticomix
- Specialises in business CRM solutions, help desk services, IT service management, and computer networking solutions.
- TietoEnator
- Provides management systems, CRM, and public sector software as well as financial solutions, advanced telecom technology, and IT services.
- TriVium Systems, Inc.
- Provides web-based customer relationship management (CRM) software and call management software.
- Velaro, Inc.
- Offers customer relationship management and profiling software featuring live customer service chat for electronic commerce.
- Virtual Office
- CRM software package for sales, marketing, support, document management (letter, fax, email), call centre, e-commerce, accounts links (Sage, Pegasus), and more.
- vTRAX Technologies, Inc.
- Offers web-based CRM solutions that integrate email and telephone contact with customers.
- VueChat
- Web-based customer service solutions for government and corporations, featured with live video chat, VoIP, and CRM.
- WebCriteria, Inc.
- Offers a site-analysis product that compares accessibility of information and download times to those of competitors.
- Wild Ducks Systems
- Specialising in CRM software including custom set-ups, SalesLogix software, and more.
- Wilke/Thornton, Inc
- Provides comprehensive software systems for companies seeking to capitalize on their investment in customer service.
- Witness Systems
- Provider of multimedia customer interaction recording, performance analysis, and electronic learning management software.
- Xronos, Inc.
- Provider of chat-based customer service applications to offer advice, support, events, or services from your web site.
- Yubé
- Develops and hosts integrated Internet applications to manage complex customer service interactions.
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